Effective Date: August 13, 2025
At Elowide, we are committed to delivering high-quality web design, development, and digital services to our clients worldwide. While we aim for 100% client satisfaction, we understand that circumstances may arise where a refund is requested.
Refund Eligibility
You may be eligible for a refund if:
- The service has not been delivered as agreed.
- You have been charged more than once for the same service.
- You cancel your order before the project has started (transaction fees may apply).
Non-Refundable Services
Refunds are not available if:
- The project has already started or been completed.
- Delays are caused by a lack of client communication or required materials.
- The service is custom, personalized, or approved by the client.
Requesting a Refund
To request a refund, contact us at:
Email: Info@elowide.com / contact@elowide.com
Phone: +92 303 0035364
Include your:
- Full name and contact details
- Service purchased
- Payment proof
- Reason for refund request
We will review your request within 7–14 business days and respond accordingly.
Processing Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Updates to This Policy
We may update this policy to reflect changes in our services or legal requirements. The latest version will always be available on our website.