Effective date: August 13, 2025
These Terms & Conditions (“Terms”) govern the provision of services by Elowide (“we”, “us”) to you (“Client”, “you”). By instructing us, signing a proposal, or paying any invoice you accept these Terms.
Contact
Email: Info@elowide.com · contact@elowide.com
Phone: +92 303 0035364
1. Services & scope
We deliver services as set out in an agreed Proposal or Statement of Work (“SOW”) — examples include web design, development (WordPress, Webflow, Shopify, WooCommerce), ecommerce, SEO, speed optimisation and maintenance. The SOW defines deliverables, timeline, and fees. Anything not in the SOW is out of scope and charged separately.
2. Quotes, acceptance & start
Quotes are valid for the period stated or 30 days if not stated. Projects start after you return a signed SOW/proposal and pay any required deposit.
3. Fees & payment
Unless otherwise stated, a non-refundable deposit (typically 25–50%) is due on project start. Remaining fees are payable against milestones or on completion as set out in the SOW. Invoices are payable within 7–14 days. Late payments may incur interest and/or suspension of services.
4. Changes & revisions
Minor revisions included as per the SOW. Requests that expand scope (new pages, features, integrations) require a written change order and may affect timeline and fees.
5. Client responsibilities
You will provide timely access, content, approvals and materials. Delays by the Client may extend delivery dates and incur additional charges.
6. Intellectual property
On full payment, we assign ownership of the final Deliverables created for you, excluding: (a) third-party components subject to separate licenses and (b) our pre-existing tools, frameworks and code (we license these to you for use). You must ensure you have rights to any content you supply.
7. Third-party services & licences
Deliverables may use third-party software, fonts, plugins or services (hosting, payment gateways, analytics). Those components are subject to their own licences; any licence fees are payable by the Client unless otherwise agreed.
8. Confidentiality
Both parties will keep confidential information private and use it only to perform the Agreement. Confidentiality survives termination.
9. Warranties & disclaimers
We will perform services with reasonable skill and care. Except as stated, all other warranties are excluded to the fullest extent permitted by law. The Client warrants it has the rights to supplied materials.
10. Liability & indemnity
Except for liability that cannot be excluded by law, our total liability for direct loss is limited to the greater of the fees paid under the relevant SOW in the 12 months prior to the claim or USD 10,000. We are not liable for indirect or consequential loss. The Client indemnifies us against third-party claims arising from Client-supplied content.
11. Termination
Either party may terminate for material breach if not remedied within 14 days of notice. If the Client terminates early, the Client pays for work completed, non-refundable deposits and reasonable costs incurred.
12. Maintenance & support
Ongoing maintenance/support is provided only where agreed (separate maintenance agreement). Post-launch changes are chargeable unless covered by a support plan.
13. Force majeure
We are not liable for delays caused by events beyond reasonable control (acts of God, outages, strikes, pandemics). Parties will use reasonable efforts to resume performance.
14. Governing law & disputes
These Terms are governed by the laws of Pakistan (changeable on request for specific clients). Parties will try to resolve disputes in good faith, then by mediation or litigation in the agreed jurisdiction.
15. Privacy & data processing
We process personal data in accordance with our Privacy Policy (/privacy-policy). Where we process data on your behalf, we will sign a Data Processing Addendum (DPA) if required.
16. Publicity & case studies
We may feature completed work in our portfolio and marketing unless you request otherwise in writing and we agree.
17. Amendments
We may update these Terms from time to time; material changes will be notified. Continued use after notice constitutes acceptance.